Master of Arts in Conflict Management & Resolution


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Course Overview

The Graduate Certificate in Mediation and Conflict Resolution will provide you with the knowledge and practical skills to negotiate, mediate, manage and resolve issues and support decision making in a wide range of professional settings. The program draws on current practices to deal with conflicts ranging from small individual disputes to large scale, international, and multi-party conflicts.

The program offers detailed studies in deep seated conflict and cross cultural conflict resolution. Students can use the program to complete the training requirements for national accreditation as mediators or to articulate into the suites of masters programs in international studies offered by the school.

The multidisciplinary nature of conflict resolution is reflected in this program, which will appeal to those with diverse backgrounds and cultures. Students come from disciplines including political science and international studies, law, medicine, business, social science, education and the arts.
Download Course Catalog.

Program Structure:

Course Code First Semester Courses Credit
ICM 501 Survey of Conflict Management 5
ICM 502 Negotiation and Settlement Processes 5
ICM 503 Settings Requirement 5
ICM 504 Mediation 5
ICM 505 Conflict Management in Business and Commercial Settings 5
ICM 506 Conflict Management in Education Settings 5
Course Code Second Semester Courses Credit
ICM 511 Conflict Management in Health care Settings 5
ICM 512 Conflict Management in Religious Settings 5
ICM 513 Public Policy Conflict Management 5
ICM 514 Conflict Management in Family Settings 5
ICM 515 Conflict Management Clinical Internship 5
ICM 516 Psychology of Conflict 5
Course Code Third Semester Courses Credit
ICM 601 Impact of Culture and Gender on Negotiation and Mediation 5
ICM 602 Communications in Conflict 5
ICM 603 Systems Design in Conflict Management 5
ICM 604 Apology, Forgiveness and Reconciliation 5
ICM 605 Facilitating Dynamic Groups 5
ICM 606 Interpersonal Conflict 5
Course Code Fourth Semester Courses Credit
ICM 611 Organizational Conflict 5
ICM 612 Readings in Conflict 5
ICM 613 Conflict Management Externship 5
ICM 614 Research Methodology 5
ICM 615 Entrepreneurship 5
ICM 616 Master Thesis 5


Career Opportunities

This Master’s degree offers you the opportunity to advance your career, improve or start your own business, or gain the qualifications to begin a new career in conflict management and resolution. It will enable you to develop the highly-valued skills required to manage conflict and lead innovative and sustainable change in businesses from many sectors.

  • • Leadership roles in health, local government, emergency services, education, construction, logistics, politics, defense, social work and much more around the world
  • • Your own business or consultancy
  • • Community development and international peace and security organizations.


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